Thursday, 13 November 2014

Mail ordering

Mail order is now in full swing and here we see Kevin packing boxes ready for dispatch by courier later in the day (has just arrived to collect today's consignment as I type) arriving at our customers within 24 hours. Plants are carefully packed in sturdy boxes using plenty of fresh straw to ensure they arrive in good condition. Each year we send out hundreds of boxes, mainly in the seasons when plants are dormant, with many repeat orders from satisfied customers.

Customer requests are received via telephone, email or an order form available to download from our website - then click on the 'Ordering' section on the left column. If certain items are out of stock we can recommend a near alternative or a more suitable plant - a system which ensures our customers can often complete a planting scheme in one hit!   

Plants are dispatched in our standard pots complete with descriptive label. We can send up to 25kg per box. We are able to send any plants from our huge range, ie herbaceous, shrubs, roses up to 1.0m tall but regret no trees. However we now have an arrangement with one of our main growers who will arrange delivery of trees and fruit from their huge stock direct to you. 
Payment by card is deducted from the customer account on the day of dispatch.
So if you are looking for plants and want a personal service with good experienced advice why not give us a call? You will find listing of plants on our website - see the link above. In the unlikely event that you are not satisfied with the quality of our plants or service we will offer you a full refund. 

No comments:

Post a Comment